What if I need my Mac working ASAP?
You don’t need a Reservation or an Appointmento bring us your Apple device (Mac or iPhone) for repair.
You can just show up at our Upland Location to have it checked in, but it usually takes approximately one business day before we start the diagnostic process, depending on our workload at the time of check-in.
We do offer a RUSH Fee if you need your Mac diagnosed ASAP. The RUSH Fee guarantees we will start diagnosing within 2-4 business hours of being checked in. The RUSH Fee is above and beyond all other charges, and completion time is not guaranteed.
Completion time depends on several factors such as part(s) availability, delivery time of part(s), complexity of the software issue being resolved, contamination effects of Liquid Contact, and/or the difficulty of the data recovery.
There may be days when our workload is too heavy and we are not able to offer a RUSH. You are more than welcome to check it in as a RUSH, but would not be able to start the diagnosis within our guaranteed 2-4 hour time frame of being checked in, but we will start the diagnosis once an open bench becomes available.
How do I find out if my Mac is under warranty or not?
Typically a new Macintosh computer is covered for ONE year from the purchase date with an Apple Limited Product Warranty.
If you purchased AppleCare + your Mac has TWO additional years of warranty (a total of THREE years). If you don’t know your date of purchase, you can either check HERE, or call us and we will look up your warranty information for you. Please have your Mac’s serial number ready when you call.
CLICK on the link for detailed information about the Apple One Year Limited Warranty.
Can you service my Mac if it’s no longer under warranty?
Yes, we repair all Macs regardless of their age; even if Apple has classified your Mac as “Vintage” (5-7 years old) or “Obsolete” (more than 7 years old). We’ll repair your out of warranty Mac as long as you feel it was meeting your needs before it broke, and as long as you feel it’s worth putting money into repairing it.
We start with a Diagnostic Fee (price varies by model) to diagnose the problem and to check the health of the entire computer, including checking all its ports and features, and running it through several Apple tests to check the electrical components and the storage drive. We perform this thorough procedure to make sure it’s not having more than one issue or failed component, which means it’s usually worth putting the money into repairing it.
Once we’ve completed the diagnosis we will let you know exactly what is wrong with it, and exactly how much it will cost to repair it. If you approve the repair quote the Diagnostic Fee is included in the Final Labor Charge. If you decline the repair quote, you owe the Diagnostic Fee.
Do you honor Apple’s One Year Limited Warranty?
Unfortunately we are no longer authorized by Apple to honor Apple’s One Year Limited Warranty, we are only able to perform Out of Warranty repairs.
CLICK on the link for detailed information about Apple’s One Year Limited Warranty.
Do you honor AppleCare?
Unfortunately we are no longer authorized by Apple to honor your AppleCare Agreement, we are only able to perform Out of Warranty repairs.
CLICK on the link for detailed information about AppleCare (see the “AppleCare Plans” section).
Do you honor AppleCare+?
Unfortunately we are no longer authorized by Apple to honor your AppleCare+ Agreement, we are only authorized to perform Out of Warranty repairs.
CLICK on the link for detailed information about AppleCare+.
Do you service iPhones?
Yes, we service Out of Warranty iPhones at our Upland Location. Please call us with the serial number (or IMEI number) of your iPhone for more details.
BEFORE you bring it to us for repair, please ensure “Find My iPhone” is turned OFF and that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes.
CLICK on the link for detailed information about the iPhone One Year Warranty.
Do you service iPads?
Unfortunately we are no longer authorized by Apple to service iPads.
You may be able to resolve the issue with your iPad yourself by following Apple’s suggestions HERE.
Apple only makes some parts available to repair newer iPads. For older iPads Apple will ship your iPad to their Repair Center who will either repair it or swap it for another like iPad as a Whole Unit Exchange.
BEFORE you take your iPad to your local Apple Corporate Retail Store for repair, please ensure “Find My iPad” is turned OFF and that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes.
CLICK on the link for detailed information about the iPad One Year Warranty.
Do you service iPods?
Unfortunately we are no longer authorized by Apple to service iPods.
You may be able to resolve the issue with your iPod yourself by following Apple’s suggestions HERE or HERE (click “Get Started”).
Apple does not make any parts available to repair iPods. Apple will ship your iPod to their Repair Center who will either repair it or swap it for another like iPod as a Whole Unit Exchange.
BEFORE you take your iPod to your local Apple Corporate Retail Store for repair, please ensure that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes.
CLICK on the link for detailed information about the iPod or iPod touch One Year Warranty.
Do you service AirPods or AirPods Max?
Unfortunately we are no longer authorized by Apple to service AirPods or AirPods Max.
You may be able to resolve the issue with your AirPods yourself by following Apple’s suggestions HERE.
You may be able to resolve the issue with your AirPods Max yourself by following Apple’s suggestions HERE.
Apple does not make any parts available to repair AirPods or AirPods Max. Your local Apple Corporate Retail Store will ship your AirPods or AirPods Max to their Repair Center who will either repair it or swap it for another like AirPods or AirPods Max as a Whole Unit Exchange.
CLICK on the link for detailed information about the AirPod or AirPods Max One Year Warranty.
Do you service Beats Products?
Unfortunately we are no longer authorized by Apple to service Beats products.
You may be able to resolve the issue with your Beats product yourself by following Apple’s suggestions HERE.
Apple does not make any parts available to repair Beats products. Your local Apple Corporate Retail Store will ship your Beats product to their Repair Center who will either repair it or swap it for another like Beats product as a Whole Unit Exchange.
CLICK on the link for detailed information about the Beats One Year Warranty.
Do you service AppleTV?
Unfortunately we are no longer authorized by Apple to service AppleTV.
You may be able to resolve the issue with your AppleTV yourself by following Apple’s suggestions HERE or HERE (click “Get Started”).
Apple does not make any parts available to repair AppleTV. Your local Apple Corporate Retail Store will ship your AppleTV to their Repair Center who will either repair it or swap it for another like AppleTV as a Whole Unit Exchange.
CLICK on the link for detailed information about the AppleTV One Year Warranty (click “Other”).
Do you service Apple Vision Pro?
Unfortunately we are no longer authorized by Apple to service Apple Vision Pro.
You may be able to resolve the issue with your Apple Vision Pro yourself by following Apple’s suggestions HERE.
Apple does not make any parts available to repair Apple Vision Pro. Your local Apple Corporate Retail Store will ship your Apple Vision Pro to their Repair Center who will either repair it or swap it for another like Apple Vision Pro as a Whole Unit Exchange.
CLICK on the link for detailed information about the Apple Vision Pro One Year Warranty.
Do you service HomePod or HomePod mini?
Unfortunately we are no longer authorized by Apple to service HomePod or HomePod mini.
You may be able to resolve the issue with your HomePod or HomePod mini yourself by following Apple’s suggestions HERE.
Apple does not make any parts available to repair HomePod or HomePod mini. Your local Apple Corporate Retail Store will ship your HomePod or HomePod mini to their Repair Center who will either repair it or swap it for another like HomePod or HomePod mini as a Whole Unit Exchange.
CLICK on the link for detailed information about the HomePod or HomePod mini One Year Warranty.
Do you offer training?
We do not currently offer any formal training.
However, an Apple Corporate Retail Store near you has an array of free in-store sessions, as well as online training tutorials you can take.
