How do I find out if my Mac is under warranty or not?

Typically a new Macintosh computer is covered for ONE year from the purchase date with an Apple Limited Product Warranty. If you purchased AppleCare, or AppleCare +, your Mac has TWO additional years of warranty (a total of THREE years). If you don’t know your date of purchase, you can either check HERE, or call us and we will look up your warranty information for you. Please have your Mac’s serial number ready when you call.

CLICK on the link for detailed information about the Apple One Year Limited Warranty.


Can you service my Mac if it’s no longer under warranty?

Yes, we repair all Macs, no matter their age; even if Apple has classified your Mac as “Vintage” (5-7 years old) or “Obsolete” (more than 7 years old). We’ll repair your out of warranty Mac as long as you feel it was meeting your needs before it broke, and as long as you feel it’s worth putting money into repairing it. We start with a Diagnostic Fee (price varies by model) to diagnose the entire computer, including checking all its ports, running it through several tests to check the electrical components and the storage drive; to make sure its not having more than one failed component, which means its usually worth putting the money into repairing it. Once we’ve completed the diagnosis we will let you know exactly what is wrong with it, and exactly how much it will cost to repair it. If you approve the repair quote the Diagnostic Fee is included in the Final Labor Charge. If you decline the repair quote, you owe the Diagnostic Fee.


What if I need my Mac working ASAP but you don’t have any Reservations open?

You don’t necessarily need a Reservation to bring in your Mac for us to diagnose and repair.

You can just show up at either of our Locations and get it checked in, but it will be approximately 1-4 business days before we can start the diagnostic process, depending on our workload at the time of check-in.

We offer a RUSH Fee if you need your Mac diagnosed in a timely manner and you weren’t able to make a Reservation, or if there aren’t any Reservations available.The RUSH Fee guarantees it will be on the bench to start the diagnostic process within 2-4 hours of being checked in.

There may be days when our workload is too heavy and we are not able to offer a RUSH. You are more than welcome to check it in, but we would not be able to diagnose it within our guaranteed 2-4 hour time frame of being checked in. You can still check it in as a RUSH, and we will put it on the next available open bench to start the diagnostic process.

The RUSH Fee is above and beyond all other charges, and completion time is not guaranteed. Completion time depends on several factors such as part(s) availability, delivery time of part(s), complexity of the software issue, contamination effects of Liquid Contact, and/or the difficulty of the data recovery.


Do you honor AppleCare?

Yes, if your Mac or Device is under AppleCare and you have a covered repair, we are an Apple Authorized Service Provider and can repair it for you at no charge for part(s) and labor, providing there is no accidental damage involved (i.e. – Liquid Contact, Cracked Display, Dented Cover).

CLICK on the link for detailed information about AppleCare.


Do you honor AppleCare +?

Yes, if your Mac or Device is under AppleCare + and you have a covered repair, we are an Apple Authorized Service Provider and can repair it for you at no charge for part(s) and labor. The advantage for you with AppleCare + is that it does cover most types of accidental damage (i.e. – Liquid Contact, Cracked Display, Dented Cover), but Apple does charge a Service Fee (which we collect on their behalf), and Apple deducts ONE incident of accidental damage from the TWO original incidents you have available. AppleCare + does not cover catastrophic damage.

CLICK on the link for detailed information about AppleCare +.


Do you service iPhones?

Yes, we service iPhones at our UPLAND location, but are limited on what we can replace right now (i.e.- we can’t replace the Display on an iPhone 6 or above). Please call us with the serial number (or IMEI) of your iPhone for more details. BEFORE you bring it to us for repair, please ensure “Find My iPhone” is turned OFF and that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the iPhone One Year Warranty.


Do you service iPads?

Yes, we service iPads at our UPLAND location, but Apple does not make any parts available to anyone to repair these, we can replace it for you as a Whole Unit Exchange. You may be able to resolve the issue yourself by following Apple’s suggestions HERE. BEFORE you bring it to us for repair, please ensure “Find My iPad” is turned OFF and that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes. Please call us with the serial number of your iPad for more details. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the iPad One Year Warranty.


Do you service iPods?

Yes, we service iPods at our UPLAND location but Apple does not make any parts available to anyone to repair these, we can replace it for you as a Whole Unit Exchange. You may be able to resolve the issue yourself by following Apple’s suggestions HERE. BEFORE you bring it to us for replacement, please ensure “Find My iPad” is turned OFF and that you have backed up all the contents to either iCloud or to your Mac or Windows computer with iTunes. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the iPod One Year Warranty, if you have an iPod Touch CLICK HERE instead.


Do you service AirPods?

Yes, we service AirPods at our UPLAND location, but Apple does not make any parts available to anyone to repair these, we can replace the failed component for you as a Whole Unit Exchange. You may be able to resolve the issue yourself by following Apple’s suggestions HERE. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the AirPod One Year Warranty.


Do you service Beats Products?

Yes, we service Beats Products at our UPLAND location, but Apple does not make any parts available to anyone to repair these, we can replace it for you as a Whole Unit Exchange. You may be able to resolve the issue yourself by following Apple’s suggestions HERE. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the Beats One Year Warranty.


Do you service AppleTV?

Yes, we service AppleTV at our UPLAND location, but Apple does not make any parts available to anyone to repair these, we can replace it for you as a Whole Unit Exchange. You may be able to resolve the issue yourself by following Apple’s suggestions HERE. Alternatively, you can take it to the Apple Corporate Retail Store nearest you.

CLICK on the link for detailed information about the AppleTV One Year Warranty.


Do you offer training?

We do not currently offer any formal training.

However, an Apple Corporate Retail Store near you has an array of free in-store sessions that can be taken, as well as online training tutorials you can study up on.