You don’t necessarily need a Reservation to bring in your Apple device (Mac, AppleTV, iPhone, iPad, iPod, AirPods, Beats) for us to repair.
You can just show up at either of our Locations to get it checked in, but it will be approximately 1-4 business days before we can start the diagnostic process, depending on our workload at the time of check-in.
We offer a RUSH Fee if you weren’t able to make a Reservation, or if there aren’t any Reservations available, but the RUSH Fee is above and beyond all other charges, and completion time is not guaranteed. For more information about our RUSH Fee, please refer to our FAQ section.
However, during these unprecedented times of COVID-19, we would prefer that you make a Reservation before you bring your device to us for repair. PLEASE don’t make a Reservation if you are unwell or have exhibited any of the symptoms identified by the CDC as potential symptoms of unwellness, we would advise you to stay at home, and have someone who is well (i.e. not exhibiting any of these symptoms) drop off your device for repair.
If you are not able to make it to your Reservation at the designated time, we will not cancel your Reservation, but please call us to let us know you are going to be late.
If you are not able to make it to your Reservation for any reason, please be considerate of others, and cancel your Reservation to allow someone else the chance to bring their device in for repair.
Here are the steps to make an appointment with us through Apple’s Reservation System: